FLO Customer Care
Questions about your purchase? We’re here to help with products, shipping, returns, warranty and order support.
Make your investment more flexible
A home charger is an investment. Spread it over 6 months with no interest, and start charging today.
Offered through Shop Pay Installments, powered by Affirm.
COMPARE YOUR OPTIONS
Same charger. Your pace.
Spread your FLO Home over 6 months at 0%, or pick the plan that suits your budget. Example on a FLO Home X3 at $699, before tax.
| Interest | Payment | Total paid | |
|---|---|---|---|
|
⭐ 6 months at 0% Lowest payment, zero interest |
0%
|
$116.50/month
|
$699 + tax
|
|
4 payments Paid off fastest |
0%
|
$174.75 every 2 weeks
|
$699 + tax
|
|
6 to 24 months Smallest monthly payment |
10–32% APR
|
from $63/month*
|
varies by plan
|
|
Pay in full Card, Apple Pay, PayPal |
—
|
$699 today
|
$699 + tax
|
SHOP PAY INSTALLMENTS
Getting started is simple
Choose the payment option that’s right for you and complete your purchase in just a few steps.
Add your charger to the cart
Every FLO Home charger is eligible.
1
Choose Shop Pay at payment
Then “Pay in installments” to see your plans.
2
Select 6 months at 0%
Payments follow automatically. Subject to Affirm approval.
3
Frequently asked questions
Is 0% really interest-free?
Yes, on the 6-month plan, there’s no interest and no fees, subject to approval
Can I combine it with the rebate and FLO Rewards?
Yes!
Who determines my eligibility?
Eligibility for Shop Pay Installments is determined by Affirm during checkout.
Does applying affect my credit score?
Creating a Shop Pay account does not affect your credit score. Certain financing options offered by Affirm may involve additional credit considerations.
When is my first payment charged?
Your first payment is charged when your order is completed. Future payments are automatically processed according to the schedule you selected.
Can I pay my balance early?
Questions regarding early repayment or your payment schedule should be directed to Affirm.
Are all FLO products eligible?
All FLO home chargers and accessories are eligible for Shop Pay Installments. Your available payment options are determined by Affirm and displayed during checkout before you complete your purchase.
Returns & Refunds
Purchases made using Shop Pay Installments follow FLO’s standard Returns & Refund Policy. If your return is approved: FLO processes your refund through Shopify Payments. Affirm updates your remaining payment schedule where applicable. Interest already paid on monthly payment plans is generally not refundable. For complete details, please refer to our Returns & Refunds policy.
Who should I contact?
For questions about your FLO purchase including products, shipping, returns, warranty or order status — please contact FLO Customer Care. For questions about your Shop Pay Installments payment plan, financing or loan account, please contact Affirm Customer Support.
Contact the right team
Affirm Customer Support
Questions about your payment plan? Contact Affirm for payment schedules, installment plans and financing support.
*Subject to credit approval by Affirm. Example: $699 before tax over 6 months at 0% APR. Other plans: 10–32% APR. Not all customers qualify for 0%.